Frequently Asked Questions

Find answers to the most common questions about our embroidery products and services

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Everything You Need to Know

Browse through our most frequently asked questions. If you don’t find what you’re looking for, feel free to contact us directly.

General Questions

❓ What types of products do you manufacture?

We specialize in manufacturing high-quality hand embroidery badges, machine embroidery badges, and a complete range of uniform accessories including epaulettes, lanyards, name tags, and custom embellishments.

Order & Delivery

❓ How long does it take to produce custom badges?

Production time typically ranges from 7 to 14 business days depending on the order size and design complexity. Sample production takes 3-5 business days. We’ll provide a specific timeline when you place your order.

Products & Materials

❓ What materials do you use for embroidery?

We use premium quality threads, fabrics, and backing materials for all our products. Our materials are carefully selected for durability, colorfastness, and overall quality. We can discuss specific material options for your order.

Payment & Support

❓ What payment methods do you accept?

We accept bank transfers. For bulk orders, we can discuss deposit and payment terms that work for you. All payment details will be provided when you place your order.

❓ Do you offer custom designs?

Yes! We specialize in custom designs. Simply share your artwork, logo, or design concept with us, and our team will create a sample for your approval before production begins.

❓ Do you ship internationally?

Yes, we ship worldwide. We work with reliable shipping partners to ensure your orders reach you safely and on time. Shipping costs and delivery times vary based on your location and order size.

❓ Can you match specific colors?

Yes! We can match specific Pantone colors or provide color matching to your brand guidelines. We’ll send you a sample for approval to ensure color accuracy before full production.

❓ How can I track my order?

Once your order is dispatched, we will provide you with a tracking number via email. You can track your shipment through the shipping carrier’s website. We’ll keep you updated throughout the delivery process.

❓ What is the minimum order quantity?

We cater to both small and large orders. The minimum order quantity varies depending on the product type and design complexity. Please contact us to discuss your specific requirements.

❓ What is your return policy?

We accept returns within 30 days of delivery for defective or incorrectly shipped items. Custom-made products cannot be returned unless defective. Please review our full return policy in our Terms & Conditions.

❓ What are uniform accessories?

Uniform accessories include epaulettes, shoulder boards, lanyards, name tags, collar tabs, cap badges, and other decorative or functional items used on professional uniforms for military, police, hospitality, and corporate sectors.

❓ How can I contact customer support?

You can contact us via phone/WhatsApp at +92 331 6720 950 or email us at info@ashwgh.com or ashwghint@gmail.com. Our team is available during business hours and will respond to your inquiries promptly.